This privacy notice discloses the privacy practices for altacolina.com. This privacy notice applies solely to information collected by this web site. It will notify you of the following:
We are the sole owners of the information collected on this site. We only have access to collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers and servers in which we store personally identifiable information are kept in a secure environment.
By placing an order for an alcoholic beverage through the Alta Colina website, you formally represent that you are at least 21 years of age and that the intended recipient of the shipment is at least 21 years of age.
Additionally, all shipments of alcoholic beverages within the United States require an adult signature at the time of delivery. No wines can be left on porches or doorsteps. Therefore, we recommend that a daytime/business address be provided for wine shipments.
Orders shipped via standard ground method should arrive within 7 to 15 days from the date of your order.
We take great caution in shipping our wines, as they are sensitive to cold and hot weather. Because of this, shipment schedules may be altered, at the last minute, due to temperature changes across the US.
Ideal Shipping temperatures are between 45 – 75 degrees.
You will be emailed tracking information once we make your UPS label. Please check directly with the carrier for the most accurate delivery estimate so that you can ensure someone is present to sign for your wine.
The carrier will make three delivery attempts before returning the package to us. If you know you will not be able to sign at the time of the delivery, please contact the carrier directly. If they claim they are unable to help, contact us.
If you wine is not successfully delivered and is returned back to us, we will contact you to arrange re-shipment. Please note that if your wine is returned to us, you will be charged the shipping cost required to resend the package.
When states across the country are experiencing temperatures higher than 75 degrees, or are near or below freezing, we hold shipments to avoid compromising the quality of the wine.
We evaluate safe shipping methods depending on local departing temperatures, time and temperature in transit and arrival temperatures.
Please feel free to make orders over the winter and summer months, and we will store your order, free of cost, until appropriate temperatures arrive.
Alta Colina guarantees quality products and service. Your satisfaction is our first priority. If you are dissatisfied with your order, please contact us within 30 days of receipt of your order for assistance.
Altacolina.com strives to ensure that its services are accessible to people with disabilities. Altacolina.com has invested a significant amount of resources to help ensure that its website is made easier to use and more accessible for people with disabilities, with the strong belief that every person has the right to live with dignity, equality, comfort and independence.
Altacolina.com continues its efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible and unhindered use also for those of us with disabilities.
In an ongoing effort to continually improve and remediate accessibility issues, we also regularly scan altacolina.com with accessibility scanners to identify and fix every possible accessibility barrier on our site. Despite our efforts to make all pages and content on altacolina.com fully accessible, some content may not have yet been fully adapted to the strictest accessibility standards. This may be a result of not having found or identified the most appropriate technological solution.
If you are experiencing difficulty with any content on altacolina.com or require assistance with any part of our site, please contact us during normal business hours as detailed below and we will be happy to assist.
If you wish to report an accessibility issue, have any questions or need assistance, please contact us as follows:
Many states restrict the amount of wine a consumer can have shipped from a winery or all wineries in aggregate. By placing an order on Alta Colina’s website you formally represent that you have not exceeded any of your states limits on aggregate purchases and/or shipments.
By placing an order for an alcoholic beverage through Alta Colina’s website, you formally represent that you are at least 21 years of age and that the intended recipient of the shipment is at least 21 years of age. Additionally, all shipments of alcoholic beverages within the United States require an adult signature at the time of delivery. No wines can be left on porches or doorsteps.
If there is anything you do not understand, please email your inquiry to email@example.com
Alta Colina Vineyard & Winery2825 Adelaida Rd, Paso Robles, CA firstname.lastname@example.org
Copyright 2023 Alta Colina Vineyard & Winery | Policies
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